Inconvenience Stores: One Year in UK Customer Service by Mark Bradley
A 12-month travelogue, exploring the best and worst of UK customer service. Mark's book features a foreword by ITV's Adrian Chiles.
"An entertaining and humorous book" - MANAGEMENT TODAY
"The kind of book many of us would love to write" - HENRY STEWART, HAPPY COMPUTERS
"Makes a refreshing change from all those theoretical 'guru' offerings ... an invaluable addition to any service professional's toolkit" - COLIN MARVELL, THE CUSTOMER EXPERIENCE COMPANY