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Wednesday 22nd May 2013

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Books by Mark Bradley Show all authors

Inconvenience Stores: One Year in UK Customer Service by Mark Bradley
ISBN: 0954867815
A 12-month travelogue, exploring the best and worst of UK customer service. Mark's book features a foreword by ITV's Adrian Chiles.

"An entertaining and humorous book" - MANAGEMENT TODAY

"The kind of book many of us would love to write" - HENRY STEWART, HAPPY COMPUTERS

"Makes a refreshing change from all those theoretical 'guru' offerings ... an invaluable addition to any service professional's toolkit" - COLIN MARVELL, THE CUSTOMER EXPERIENCE COMPANY

Price: £9.95

Retails of the Unexpected by Mark Bradley
ISBN: 9780954867850
Mark's follow-up to the ever-popular Inconvenience Stores.

"If you want to hear the usual old tosh about 'putting customers first' then Mark's not your man. I've heard thousands of people talking about customer service but Mark's the only one with anything useful to say on the subject." - ADRIAN CHILES, ITV

Price: £11.99

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