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Mark Bradley
Originally from Stanley, Mark gained a degree in Spanish before embarking on a career that has embraced, among other things, homeless campaigning, haute cuisine and stand-up comedy. He runs his own business - Mark Bradley Projects Ltd - aiming to push customer service into popular culture through highlighting the business, customer and employee benefits. He appears regularly on BBC TV and Radio, and writes customer service columns for a number of newspapers and business magazines. Mark is also lead assessor for the national service excellence awards. |
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